FAQs

If your questions aren’t answered here, kindly contact us at Acha Online Pharmaceutical Company or +1 (619) 431-2789 either via WhatsApp, Text or Email. We’re here to help you out.

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Do I need a Prescription to Order from you?
No Prescriptions to order from us.

How do I know that this is not a scam and that I will not just be throwing money away because I have been burned before?
We are a legit company and do not take advantage of those who are really in need by just taking their hard-earned money. With our full money back guarantee, your money is fully secure and will be refunded to you the same way you used in completing your order. We are not EVERY OTHER COMPANY OUT THERE, we are unique and truly care about the well being of our clients.

What are the delivery charges for orders from your company?
We offer overnight delivery to the USA and Canada at $40usd. For a normal 3-day shipping, the charge is $30usd. Any other place in the world (UK, Europe, Australia etc) the charge is $40usd.

Are your products approved by FDA?
All our products are of the best quality from approved by U.S. FDA facilities.

What is the package like?
They either come in bottles, loose pills or blister packs in the form of tablets or capsules in a sealed envelope as documents. We value your privacy and therefore on the envelope it is indicated only your name and your shipping address.

What forms of payment do you accept?
Check our Payment Options Page. For now, we accept Western Union, MoneyGram and Bitcoins. 

How can I use my Credit Card or Debit Card to pay via Western Union?
Once you have placed your order with us and chose Western union as your preferred method of payment, we’ll send to you the information for western union by email and probably by text which you can either go to a Western Union store(Most convenient and cheaper) or you can do western union online at https://www.westernunion.com/us/en/send-money/start.html follow the steps and 

What is Bitcoin and how can I easily get Bitcoin?
Bitcoin is a cryptocurrency used online to hide your identity online. 

To easily get Bitcoin, You will have to create an account at www.localbitcoins.com
There, you will look up for a seller that accepts the type of payment you will like to use (Credit Card, PayPal, Western Union, MoneyGram, Amazon Gifts Cards, Bank Transfer, Cash in Hand, etc.).
Then launch a trade with the seller to buy bitcoins worth your order.
This will be kept on an escrow mode and once you pay for the bitcoins, the seller will release the bitcoins and will have it in your bitcoin wallet.
You will send this Bitcoin to our bitcoin address found on the checkout page after you place your order. Once this is deposited into our Bitcoin wallet, notify us either by email or text and we’ll confirm and inform you. We’ll then ship your package and issue you with a live tracking number.

Can I use my Bank account to make payments?
Bank transfers and/or Credit Cards are not our recommended method but if the above options are not possible, payments can be made through the Western Union online facility.

What are your Shipping terms and Policies?
We ship to physical addresses as well as PO Boxes. No SIGNATURES are required. Packaging is secure and the package is marked as 100% discreet when shipping. So, your security and ours are guaranteed. We ship worldwide to the UK, Australia, Europe, Russia etc …

Do you offer refunds?
We offer full refunds without any questions if the package gets lost in the hands of the shipping company, or is seized by custom. Package held by customs for clarification is a different thing. We do NOT offer refunds if the package was shipped to a wrong address you provided. So, always make sure to type in your contact info correctly.

What is your cancellation policy?
Before placing your order, make sure to understand our shipping terms carefully. You may cancel your order before it has been approved.

How do you ship orders? What Services do you use?
We ship with FedEx, USPS, and EMS

Do I need to sign for my package when it arrives?
NO SIGNATURES are required for the package to be delivered. It will be left in the address you will provide or if there is any additional information as to a precise location that you want the package to be allowed, it will be done as ordered

What if my order is delayed at customs?
If your order is held up at customs and you do not receive your order, please contact us and we will inquire to know more why your order is being delayed. If the package gets discarded by customs, we reship using a different shipping service at no additional cost or if you cannot wait for the reshipment we may return your money.

What am I to do if a part of my order is missing?
If you are missing a part of the order it means that your order was divided into two packages, You will receive your second package in a couple of days. In any case, please contact us and we will find out the reason and reship the missing pills.